into GENERAL CONDITIONS SECONDARY LEVEL  EDUCATION PROGRAMMES

INTO EDUCATION LTD

Calle de Velázquez 50, planta 5 #1038
Madrid 28001
Spain

+34 951870122

info@into-education.es

APPLICATION DEADLINES

15 March 2024. Deadline for all destinations departing in summer 2024.

For some countries it is possible to apply after this date, but our partner organisation abroad may charge a late booking fee.

15 June 2024. Deadline for England departing in September 2024.

15 August 2024. Deadline for all destinations departing in January 2025.

Early booking discount

1 September 2024 – early booking discount for departures in 2025 a discount of 500 euros.

1 December 2024 – early booking discount for departures in 2026: EUR 500 discount.

1. General Terms and Conditions
1.1. These General Terms and Conditions apply to and form an inseparable part of all offers and contracts relating to services of any kind provided by into Education (hereinafter referred to as «into»).
1.2 For the purposes of these general terms and conditions, ‘participant’ shall mean any person participating or intending to participate in one or more into programmes.
1.3 These terms and conditions may only be amended by written agreement between the parties.

2. Conclusion of the agreement

2.1 The General Terms and Conditions shall apply in full to any amendment to the agreement.
2.2 Registration for the into programme shall become binding upon receipt of the signed agreement.
2.3 into shall be entitled to refuse registration if, in into’s opinion, there is a valid reason for doing so.
2.4 By validating the agreement, the parents and the participant confirm that the documents in the into Student Profile and those of our partner are true and complete. The terms and conditions of the into Student Profile also form part of the contract.
2.5 If it becomes apparent before or during the participant’s departure that any information provided by the participant to into is incorrect, distorted or false, into and/or its partner organisation shall be entitled to terminate the participant’s participation. In this case, the participant shall not be entitled to a refund or reimbursement of any costs incurred or amounts paid. In such a case, all other costs shall be borne by the participant.

3. Insurance

3.1 For programmes to non-European destinations, an insurance package (medical, accident, liability) is already included in the price. This is a government-approved medical, accident and liability insurance. Pre-existing illnesses and diseases or their consequences are not covered.
3.2 For European destinations, participants are responsible for their own medical, accident and liability insurance. This insurance must be specific to exchange students and approved by all international partners and governments we work with.

 

4. Prices and conditions
4.1 The prices indicated on the website www.into-Education.es are the prices valid at the time.
4.2 The prices quoted elsewhere are guide prices and no rights can be derived from them.
4.3 into reserves the right to pass on price increases due to changes in exchange rates, increases in air fares, force majeure and other unforeseen circumstances.
4.4 Upon receipt of the final payment, you will receive the remaining information and the final travel documents, including the flight ticket.
4.5 Unused programme components will not be refunded. This also applies in case of early termination of the programme.

4.6 If it is no longer possible to participate in the Welcome Camp or the participant does not wish to participate, he/she will receive a refund of 300 Euros.

5. Cancellation

5.1 Our participants can cancel at any time before departure. For your own safety, however, we recommend that you do this in writing. The following cancellation fees apply:
– After submission of the signed contract to into, but before submission of the «Student Profile Forms»: EUR 200. 

– After submission of the «Student Profile Forms» and countersignature of the contract confirming admission to the programme: 20 % of the programme price.
– After placement in a host family: 50 % of the programme price.

5.2 In the event of a dispute, the participant reserves the right to prove damages. 

5.3 In the event that into is unable to provide the host family, the school and the local contact person at least two weeks prior to departure, the participant has the right to cancel the programme free of charge.

6. Host family

6.1 All host families are visited and selected by local representatives of our partner. Host families are chosen irrespective of their ethnic and religious beliefs, family structure, place of residence and/or profession.
6.2 Sometimes two exchange students are placed in the same host family. They are always of different nationalities. It may happen that they share a bedroom.
6.3 A placement cannot be refused and must be accepted and tried out. A change of host family is possible in exceptional cases and is at the discretion of into and the partner organisation in the host country.
6.4 The time of placement is independent of the time of application. Our statistics show that approximately 75% of placements are received by the end of July. This is because most host families do not apply or make a final decision until then. School placement and host family residence are closely linked. Schools are often late in confirming placements. A late placement in no way detracts from the quality of the placement.
6.5 Placements do not usually take place in large cities. Placements take place in medium-sized cities, towns or rural areas where schools and families interested in an exchange student are located.

7. Costs

7.1 The costs of the into programme will be paid in four instalments, as reflected in the agreement. This may be accelerated in the case of late applications.
7.2 All other invoices are due for payment within 14 days.
7.3 When booking an additional flight (which as such is not part of the standard programme), the full amount must be paid before the flight ticket is sent to the participant.
7.4 In case of an adjustment of a flight ticket at the request of the participant, the additional costs shall be borne by the participant.
7.5 If payment is not received in time, a reminder will be sent.
7.6 If no further payment is received after the payment reminder, the legal guardians of the participant shall owe an interest compensation of 1% per month, calculated from the due date until the day of payment.
7.7 All costs related to collection shall be borne by the participant’s legal guardians.

8. Programme services

8.1 Included in the price of the programme:
A personal introductory meeting
Pre-departure preparation seminar PDS
Newsletter
Weekend of preparation for the participant and informative presentation for parents
into T-shirt
Participant handbook
Handbook for parents
Advice and help with visa applications
Airport departure service (on request)
Insurance for non-European destinations
Return ticket to and from the host country
Welcome camp (if offered at the destination upon departure in summer)
Reception at the final destination
Transfer to the host family
Accommodation with the host family
Placement in a typical local high school
Guidance and local support throughout the stay abroad
Counselling at home during the participant’s stay abroad
Emergency telephone number: available 24 hours a day for emergencies in the host country
Welcome home mail
Certificate of participation
Progress reports for parents
Participation in the Returnee Club into

8.2 Not included in the programme fee:
Pocket money and personal expenses; approximately 250 euros per month (this varies according to destination, please note that different countries are more expensive).
Insurance(s) for European destinations
Vaccination costs (if necessary)
Excursions or trips organised locally by the organisation (optional)
Visa fee (if outside Europe)
SEVIS fee (USA)
School books, possible school uniform, school bus, school lunch, costs of certain projects/subjects or school excursions/activities, medical test for school activities if required
Transportation to and from school
Cost of changing the flight date of an airline ticket (always in consultation with into)

9. Other conditions

9.1 into and the partner organisation reserve the right to terminate participation in the programme if they suspect that the physical or psychological health of the participant is in danger. The decision in this respect rests with into and the partner organisation. In such cases, it is not possible to participate in the programme again at a later date.
9.2 Parents and guardians shall communicate exclusively with into. It is not permitted to contact the partner organisation, the local representative or the school in the host country. If this occurs, into cannot be held responsible for the consequences of such contact. If at any time during your child’s exchange you are less accessible, please provide us with an alternative contact number.
9.3 In the highly unlikely event that the partner does not accept the participant, into will provide an alternative programme. Otherwise, all fees paid will be refunded.
9.4 If a student or parent/natural guardian fails to indicate, for example but not limited to, any medical, psychological, learning or restricted lifestyle needs, allergies or previous dietary needs relevant to acceptance and prior to the internship, into is entitled to terminate the programme. Costs incurred by into due to or in connection with the termination of the programme shall be charged to the participant on the basis of the cancellation conditions and outside the scope of the cancellation insurance.
9.5 In some cases, into or the partner may decide to conditionally accept a participant. For example, due to certain allergies, dietary requirements, school results, medical condition or other issues. In this case, the possible consequences will be communicated to you in good time. It is also possible that into or the partner cannot accept the participant for the aforementioned reasons. In such a case, into will offer an alternative programme where possible. If this is not possible, the money already paid will be refunded if into was aware of these reasons before signing the agreement. If these reasons become known after the agreement has been signed, the participant will be charged on the basis of the cancellation conditions.
9.6 The partner abroad and into reserve the right to charge additional fees in the event of allergies or dietary requirements. To make the programme possible. The charges vary between 100 and 500 EUR and are based on the level of the dietary/allergy requirement and the destination.
9.7 In addition to these charges, it is the student’s responsibility to pay for and/or prepare special food for these allergies/dietary requirements.
9.8 If the participant has dietary requirements or allergies and goes to Canada, the following additional monthly charges generally apply.
Vegetarian: 100 EUR per month
Vegan/Gluten Free 150 EUR per month
9.9 In the highly unlikely event that the Partner is unable to offer the full programme after acceptance of the participant, an alternative programme will be offered. In case of non-acceptance, all fees already paid will be refunded and no further costs or compensation can be added.
9.10 If the student requests a change of host family, all additional costs shall be borne by the participant and shall carry a charge of 1.300 EUR.
9.11 If the student does not follow the rules and regulations of the country programme or behaves in such a way that a change of host family has to take place, a fee of 1300 euros will be charged. In addition, all additional costs, such as transport to the new host family, must also be paid by the legal guardians of the participant.
9.12 If a participant wishes a longer programme (5/10 months) after a shorter programme (3 or 5 months), an extension fee of 1300 EUR plus the difference in price of the programmes will be charged.
9.13 into is not liable for damages resulting from any decisions taken or initiated by (partner) organisations (affiliated to into). With regard to alleged liability in connection with decisions made by partners, into cannot accept any liability whatsoever. into is not obliged to compensate for any damage caused to the participant as a result, either directly or indirectly, of a decision taken by any organisation affiliated and/or related to into. The participant shall contact such organisation directly. Upon first request, into shall cooperate and provide the necessary information.

9.14 into guarantees the quality of its services in accordance with the standards of the country of destination, which is what the participant can reasonably expect under the contract. Should defects nevertheless occur in the services provided by into, into shall endeavour to adapt and improve the service as far as possible and to remedy the defects or offer a reasonable reduction in price. This will be at the sole discretion of into.
9.15 Natural disasters are causes of force majeure and are therefore beyond our control. It is important that you and your child are aware of the code of conduct in such cases.
Your child must at all times follow the official evacuation plans of the local government and not prepare a personally organised evacuation plan. If your child has decided to leave the host family with a privately organised evacuation plan without permission from the local partner organisation, our local partner organisation will lose control of your child and can no longer be responsible for him/her. Private travel plans organised without the permission of the local partner organisation jeopardise your child’s programme.
In cases of «force majeure», our partner organisations maintain regular contact with their local representatives and their students. Local authorities, search teams and assistance teams are responsible in more serious situations where contact with the country of origin is interrupted. In such a situation, the foreign affairs offices are responsible for further action plans.
9.16 In the case of participants going to America, if the participant forgets, loses or destroys his/her student visa forms, the partner will charge a fee of about 900 EUR.